GSPP Technical Specialist

Join Our Growing Global Share Purchase Plans Team!

Are you ready to be part of something exciting and impactful? Global Share Purchase Plans (GSPPs) is a dynamic and fast-growing team within Employee Services, established in 2020 to deliver an innovative platform that empowers employees worldwide to invest in their company.

As we head into 2026, we’re entering a major growth phase with a surge of new clients onboarding throughout the year. This is your chance to join a team that’s shaping the future of employee share ownership during a period of transformation and expansion.

You’ll join a friendly, team of 10 people who work closely together to make GSPP a success. This is an office-based role, and you’ll be at the heart of onboarding new clients, supporting corporate events, and ensuring everything runs smoothly behind the scenes

Why This Role Matters

As a GSPP Technical Specialist, you’ll play a pivotal role in supporting our global mission to empower employees with share ownership opportunities. Your contributions will directly influence the success of new client onboarding, ensuring a seamless experience for participants worldwide. By working as part of an energetic and collaborative team, you’ll help shape innovative solutions, drive process improvements, and support the growth and transformation of the Global Share Purchase Plans offering. Your expertise will be instrumental in delivering a high-quality service that enables our clients and their employees to invest confidently in their future

Role responsibilities

The successful candidate will be responsible for the following:

• Help lead a team delivering a Global Share Purchase Plans service to our corporate clients and their employees
• Assist Team Manager with staffing requirements and resource planning
• Monitoring quality and introducing improvement ideas
• Managing/planning special tasks/events
• Working with Technical experts to deliver solutions for clients
• Working with internal stakeholders to set up the new product
• Ensuring proper controls are in place on team
• On-boarding of new clients
• Ensuring adequate training is in place for colleagues
• Managing operational risk
• Escalating issues to the Operations Manager
• Promote continuous improvement and work with the team to help identify process improvements and support the implementation of change
• Lead and motivate team members to ensure key deadlines and SLA’s are met

Personal Skills and behaviours

• Strong customer service focus
• Knowledge of Employee Share Plans
• Operational leadership capabilities
• Good verbal and written communication
• Self-motivated with the ability to stay focused
• High level of attention to detail and accuracy
• Highly organised – capable of managing own time and delivering to deadlines
• Confident to work as a team or by yourself to achieve delivery
• Ability to use initiative
• Confidence to communicate with stakeholders at all levels internally and external clients and customers
• Good working knowledge of Microsoft Office.
• Commitment to continuous improvement culture
• Leadership
• People managing

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks